Responsible Gaming — Play Safe with fg660

Why It Matters

Our Responsible Gaming Framework

Player Safety First

Every decision fg660 makes is guided by the safety and wellbeing of our players. Our responsible gaming framework is built into the platform at every level — from registration to ongoing account monitoring.

Strict 18+ Policy

fg660 operates exclusively for adults aged 18 and above. Age verification is carried out during account registration and at the point of first withdrawal. Accounts belonging to minors are permanently closed without delay.

Player-Controlled Limits

fg660 gives players the power to set daily, weekly, and monthly deposit limits directly from their account settings. These limits take effect immediately and cannot be increased within a cooling-off period.

Time-Out & Cool-Off

Players who feel they need a short break from gambling can activate a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and no deposits or wagers can be placed.

Self-Exclusion Programme

For players who need a longer break or wish to stop gambling entirely, fg660 offers a self-exclusion programme with options ranging from 6 months to permanent exclusion. Self-exclusion is processed within 24 hours of request.

Account Activity Monitoring

fg660's internal systems monitor player account activity for patterns that may indicate problem gambling behaviour — such as rapid escalation of stakes, extended session durations, or repeated failed withdrawal attempts.

01

Our Commitment to Responsible Gaming

fg660 was built for players in Bangladesh who enjoy cricket betting, slots, live casino, and other games as a form of entertainment. We take our responsibility as an online gaming platform seriously. That responsibility goes beyond delivering great games and fast payments — it extends to ensuring that every player who uses fg660 does so in a safe, informed, and controlled manner.

Gambling carries inherent financial risk. fg660 is transparent about that risk and actively works to reduce the potential for harm by providing players with education, practical tools, and direct access to support. The principles behind our responsible gaming programme are grounded in three core commitments: prevention, early intervention, and genuine support.

Prevention means fg660 takes steps to stop problem gambling before it starts. This includes strict age verification, clear communication of gambling odds and risk, and responsible marketing practices that do not target vulnerable individuals or those who have previously self-excluded.

Early Intervention means fg660 monitors account activity for warning signs and proactively reaches out to players whose behaviour patterns suggest gambling may be causing harm. Players flagged by our monitoring systems may receive a responsible gaming check-in from our support team.

Genuine Support means that when a player identifies that gambling is becoming a problem, fg660 acts quickly and without judgment. Whether you need a temporary break, a deposit limit reduction, or a permanent self-exclusion, our team processes your request promptly and follows up to ensure your account status is correctly applied.

Remember: Gambling at fg660 should always be fun. If it stops feeling like entertainment and starts feeling like an obligation, a financial pressure, or a source of anxiety, please use the tools on this page or contact our support team at [email protected] immediately.

fg660's Three Core Principles

Prevention of harm before it begins
Early intervention through monitoring
Genuine, judgment-free player support
Transparent communication of risk
No marketing to vulnerable players
Fast self-exclusion processing

Entertainment, Not Obligation

fg660 is a leisure platform. Gambling should never be treated as a source of income or a way to recover financial losses.

02

Age Restriction — 18+ Only

The minimum legal age for gambling in Bangladesh and the minimum age required to use fg660 is 18 years. This is a firm rule with no exceptions. fg660 enforces this requirement at multiple stages of the player journey.

At Registration: All players are required to provide their date of birth during account creation. Any account where the stated age is below 18 is rejected automatically and the registration is not completed.

At KYC Verification: When you make your first withdrawal or when your account is selected for verification, fg660 requires a government-issued photo identification document such as a National ID card or passport. This document confirms your identity and date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or over are permanently closed.

Underage Player Reports: If you are a parent, guardian, or family member and you suspect that a person under the age of 18 has accessed or registered an account on fg660, please contact us immediately at [email protected]. fg660 will investigate and close any confirmed underage account without delay.

Protecting Minors at Home: If you share a device with younger family members, fg660 strongly recommends that you always log out of your account after each session, use a strong and unique password that cannot be easily guessed, and consider enabling parental control software on shared devices to prevent unauthorised access to gambling websites.

18+

Minimum Age Requirement

You must be 18 years of age or older to use fg660. Age is verified at registration and at the point of KYC verification.

Adults Only — 18+

03

Recognising Problem Gambling

Problem gambling is a pattern of gambling behaviour that causes disruption to a person's personal life, finances, or mental health. It can develop gradually and is not always immediately obvious to the person experiencing it. fg660 provides the following guidance to help players in Bangladesh recognise the early warning signs.

Problem gambling does not mean gambling every day. A person can gamble infrequently and still have a problem if their gambling causes harm. Equally, gambling frequently does not necessarily indicate a problem if it remains within the player's personal financial limits and does not cause distress.

The following self-assessment questions are commonly used by gambling support organisations. If you answer "yes" to three or more of these questions on a regular basis, it may indicate that your gambling has moved beyond entertainment and you should seek help.

Self-Assessment: Answer Honestly

These questions are for your personal reflection. No data is collected or submitted.

1

Do you spend more money gambling than you originally planned to?

2

Do you gamble to escape feelings of stress, anxiety, or depression?

3

Have you borrowed money or sold possessions to fund your gambling?

4

Do you feel irritable or restless when you try to reduce or stop gambling?

5

Have you tried to win back money you lost by gambling more?

6

Has gambling caused conflict with family members, friends, or at work?

7

Do you think about gambling when you are doing other activities?

8

Have you lied to people close to you about how much you gamble or spend?

If you answered "yes" to 3 or more: We encourage you to take a break, set a deposit limit, or contact fg660 support to discuss self-exclusion options. There is no shame in recognising a problem — taking action is a sign of strength.

Common Warning Signs

Increasing bet sizes to chase losses
Gambling with money needed for bills or rent
Neglecting family, work, or social responsibilities
Feeling anxious or unhappy when not gambling
Repeated unsuccessful attempts to stop
Hiding gambling activity from loved ones

Seek Help Without Delay: If you or someone you know is showing signs of problem gambling, do not wait. Contact fg660 support or a dedicated problem gambling helpline. Early action leads to significantly better outcomes.

04

Player Protection Tools

fg660 provides a comprehensive set of player protection tools that put you in control of your gambling experience. These tools are available to all registered players at any time via your account settings or by contacting the fg660 support team directly at [email protected].

Deposit Limits

Set a maximum deposit amount per day, week, or month in BDT. Once a limit is set, it applies immediately. Limit reductions are effective immediately; limit increases are subject to a 7-day cooling-off period to prevent impulsive decisions.

Bet & Loss Limits

In addition to deposit limits, players can set a maximum single bet amount or a maximum loss amount over a defined period. These limits help ensure that one bad session cannot result in disproportionate financial losses.

Session Time Reminders

fg660 can send session duration reminders at intervals you choose — for example, after 30, 60, or 90 minutes of continuous play. These reminders appear as an in-platform notification and prompt you to take a break and review your session activity.

Time-Out (Short Break)

Activate a temporary account suspension of 24 hours, 7 days, or 30 days. During the time-out period, you cannot log in, deposit, place bets, or claim bonuses. The suspension cannot be lifted early under any circumstances.

Self-Exclusion

For a longer or permanent break, self-exclusion suspends your account for a minimum of 6 months. During this period fg660 will not send marketing communications and will not re-activate your account until the exclusion period has fully expired and you make a formal request to return.

Account Activity Review

Players can request a full summary of their betting activity, deposit history, and net win/loss over any specified period. Reviewing your actual betting history is a powerful tool for assessing whether your gambling remains within healthy limits.

How to Activate a Tool: To activate any player protection tool, log in to your fg660 account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly by email at [email protected]. All requests are processed promptly, and deposit limit reductions and time-out activations take effect within minutes.

05

Self-Exclusion Programme

fg660's self-exclusion programme is designed for players who feel that they need a meaningful break from gambling or who wish to stop gambling on the fg660 platform entirely. Self-exclusion is a serious and effective player protection measure, and fg660 supports every player who chooses to use it without judgment or obstacle.

How to Request Self-Exclusion: To initiate a self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting. fg660 will process your request within 24 hours and will confirm account suspension by return email.

Available Exclusion Periods: Players can choose from the following self-exclusion durations:

6 months — a structured medium-term break
12 months — a full-year exclusion for players who need an extended pause
5 years — a long-term exclusion for those dealing with more serious gambling concerns
Permanent — an indefinite exclusion with no future re-activation

What Happens During Self-Exclusion: Once self-exclusion is active, your fg660 account is suspended. You will not be able to log in, make deposits, place bets, or access any gaming features. fg660 will immediately remove you from all marketing lists — you will not receive promotional emails, SMS notifications, or bonus offers during your exclusion period. Any remaining account balance at the time of exclusion request will be processed for withdrawal in accordance with fg660's standard withdrawal procedures.

Returning After Self-Exclusion: For exclusion periods of 6 months, 12 months, or 5 years, you may apply to have your account reinstated after the exclusion period has fully expired. Reinstatement is not automatic — you must contact fg660 support and confirm that you wish to return. fg660 reserves the right to require a responsible gaming assessment before reinstatement. Permanent exclusions cannot be reversed under any circumstances.

Important Notice: If you have self-excluded from fg660 and attempt to re-register a new account during your exclusion period, fg660 will close the new account immediately upon detection. Creating a new account to circumvent a self-exclusion is a violation of fg660's Terms & Conditions. If you are struggling during a self-exclusion period, please seek support from one of the organisations listed in the Support Resources section below.

Self-Exclusion Periods

6 months
12 months
5 years
Permanent (irreversible)

Request Self-Exclusion

Email: [email protected]

Subject: Self-Exclusion Request

Processed within 24 hours of request.

06

Deposit & Bet Limits

Setting financial limits is one of the most effective ways to ensure that gambling on fg660 remains within your personal budget. fg660 provides three types of financial limits that work together to give you full control over your spending on the platform.

Daily Deposit Limit: This limit restricts the total amount in BD T that you can deposit into your fg660 account within any single 24-hour period. Once the daily limit is reached, no further deposits are accepted until the 24-hour window resets.

Weekly Deposit Limit: This limit applies across a rolling 7-day period. It is useful for players who want to set a broader budget boundary that accounts for variation in daily play frequency.

Monthly Deposit Limit: The monthly limit sets an absolute ceiling on total deposits within a calendar month. This is the most commonly used limit among players who want to maintain a clear monthly gambling budget in BDT.

Single Bet Limit: In addition to deposit controls, players can set a maximum stake per individual bet or spin. This prevents impulsive high-stake wagers during a session that could rapidly deplete a session bankroll.

Session Loss Limit: A session loss limit automatically suspends your ability to place further bets once your net losses within a session reach the threshold you have set. This is particularly useful for slots and live casino games where consecutive losses can accumulate quickly.

Cooling-Off Period for Limit Increases: To protect players from impulsive decisions, fg660 applies a mandatory 7-day cooling-off period before any increase to an existing deposit limit takes effect. If you request an increase and change your mind within those 7 days, you can cancel the increase request and the lower limit will remain in place. Decreases, by contrast, take effect immediately with no waiting period.

Practical Tip: A good starting point is to set your monthly deposit limit to an amount you are fully comfortable losing in its entirety — because in any given month, that outcome is possible. Never set a limit based on how much you hope to win.

Available Limit Types

Daily deposit limit (BDT)
Weekly deposit limit (BDT)
Monthly deposit limit (BDT)
Single bet maximum (BDT)
Session loss limit (BDT)

Cooling-Off Rules

Limit decrease — instant effect
Limit increase — 7-day delay

07

Support Resources

If you or someone you know is struggling with problem gambling, reaching out for help is the most important step you can take. fg660 encourages all players to be aware of the support organisations and resources available. The following organisations provide free, confidential guidance and support for individuals affected by problem gambling. All descriptions are provided in English for clarity.

Kaan Pete Roi (Bangladesh)

A Bangladesh-based emotional support helpline providing confidential telephone counselling. Available to anyone experiencing mental health challenges, including issues related to gambling. Contact via their publicly listed helpline number.

National Mental Health Helpline (Bangladesh)

The Government of Bangladesh operates a national mental health helpline. This service offers free counselling and crisis support, including for individuals whose mental health is being affected by compulsive gambling behaviour.

Gamblers Anonymous (International)

Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope with each other to recover from a gambling problem. Online meetings and resources are accessible worldwide, including from Bangladesh.

GamCare (International Resource)

GamCare provides free information, support, and counselling for people affected by problem gambling. Their website offers self-help tools, a forum for peer support, and access to trained counsellors via online chat and telephone.

BeGambleAware (International Resource)

BeGambleAware is an internationally recognised responsible gambling charity offering guidance, a confidential helpline, and a directory of specialist treatment services for problem gamblers and their families.

fg660 Support Team

fg660's own support team is available 24 hours a day, 7 days a week to assist players with responsible gaming tools, account restrictions, and referrals to professional support. Email: [email protected]

Confidentiality: All communications with fg660's support team regarding responsible gaming, self-exclusion, or problem gambling are treated with complete confidentiality. fg660 will never share this information with third parties and will never use it for marketing purposes.

08

Contact fg660 Support

fg660's player support team is available around the clock to assist with any responsible gaming request. Whether you need to set a deposit limit, activate a time-out, request a self-exclusion, review your account activity, or simply talk through your concerns with a member of our team, we are here to help without judgment or delay.

How to Contact Us: Send your responsible gaming request to [email protected]. Please include your registered username in your email so our team can locate your account quickly. For self-exclusion requests, include "Self-Exclusion Request" in the subject line. For deposit limit requests, include "Deposit Limit Request" in the subject line. For general responsible gaming queries, include "Responsible Gaming" in the subject line.

Response Times: fg660 prioritises responsible gaming communications. All responsible gaming requests receive an acknowledgement within 2 hours and are fully processed within 24 hours. Self-exclusions are processed on a priority basis and confirmed as soon as the account suspension is active, typically within a few hours of the initial request.

Ongoing Check-Ins: Players who have set deposit limits, activated time-outs, or returned from a self-exclusion period may be contacted by fg660's responsible gaming team for a voluntary check-in. These check-ins are brief, friendly, and completely optional. They are offered as an extra layer of support, not as a condition of account access.

fg660 thanks every player who engages with our responsible gaming programme. Taking control of your gambling habits is a positive step, and fg660 is proud to support you at every stage of that process. All players on the fg660 platform in Bangladesh are valued members of our community, and your wellbeing is our genuine priority.

18+ Reminder: fg660 is strictly an adults-only platform. All players must be 18 years of age or older. If you or someone you know needs immediate assistance related to problem gambling, please contact a professional support service without delay. fg660 supports responsible gaming at all times.

Responsible Gaming Contact

Email: [email protected]

Availability: 24 / 7

Acknowledgement: within 2 hours

Full processing: within 24 hours

Recommended Subject Lines

"Self-Exclusion Request"
"Deposit Limit Request"
"Time-Out Request"
"Responsible Gaming"
"Account Activity Review"

Responsible Gaming at fg660

Our Responsible Gaming Framework

Our Commitment to Responsible Gaming

Age Restriction — 18+ Only

Recognising Problem Gambling

Player Protection Tools

Self-Exclusion Programme

Deposit & Bet Limits

Support Resources

Contact fg660 Support

Play Smart. Play Responsibly.